Returns & Exchanges

At Pit Boss, we stand behind the quality of our grills and home accessories, offering a 30-day return window for items in original, unused condition. We are committed to ensuring your satisfaction and making the return process as seamless as your next backyard barbecue.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online portal with your order number and email address to start your return.

• 2.
  Prepare the Item

  Carefully repackage your product in its original box with all manuals and accessories included to ensure it arrives safely.

• 3.
  Attach Shipping Label

  Affix the prepaid shipping label provided by our team to the exterior of the package, ensuring any old labels are removed or covered.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7-10 business days.