Frequently Asked Questions
Everything you need to know about upgrading your home and outdoor living space.
What is the standard shipping timeframe for large furniture and grills?
Most large items are processed within 2-3 business days and delivered via freight within 7-10 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do your products come with a manufacturer warranty?
Yes, all Pit Boss home and outdoor products carry a minimum 1-year limited warranty covering structural defects and craftsmanship. Specific high-end appliances may offer extended coverage up to 5 years.
What is your return policy for home decor and equipment?
We offer a 30-day return window for unused items in their original packaging. Please note that oversized items may be subject to a restocking fee, and return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you offer professional assembly services?
We partner with local service providers to offer professional assembly for grills and heavy furniture. You can select the 'Expert Assembly' option at checkout for an additional fee based on your zip code.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you spread the cost of larger home investments.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your Pit Boss account and visit the 'Order History' section to see real-time updates on your delivery.